Business Skills All-in-One for Dummies

Kate Burton
ISBN : 9788126541461
616 pages


Read an Excerpt

Download Acrobat

Business Skills All-in-One for Dummies

Click on above image to view full picture

More Views

  • Business Skills All-in-One for Dummies

Business Skills All-in-One for Dummies is your complete guide to perfecting your communication, management and organizational skills. Inside you'll find simple techniques for improving your performance at work - everything from presentation skills, project management, persuading and influencing people, motivating, managing your workload, managing a team & much more. No other book offers you this much in one volume. It's like having a whole team of business, communication & management experts sitting on your bookshelf...but much less crowded!


Book I: Communicating Effectively

Chapter 1: Creating Rapport

Chapter 2: Seeing, Hearing & Feeling your way to Better Communication

Chapter 3: Pushing the Communication Buttons

Chapter 4: Exploring Body Language

Chapter 5: Demonstrating Confidence in the Workplace

Chapter 6: Asking the Right Questions and Listening with Intent

Chapter 7: Gearing your Approach to your Audience: Understanding different Decision-Making Styles

Chapter 8: Getting ready to make a Presentation

Chapter 9: Using great visual aids in your Presentations

Chapter 10: Negotiating powerfully from the Outset


Book II: Building your Commercial Acumen

Chapter 1: Get the Right People on Board: Making the Million-Pound Decision

Chapter 2: Feeling Confident with Accounting and Budgeting

Chapter 3: Harnessing the Power of Technology

Chapter 4: The Seven-Step Selling Cycle

Chapter 5: Easing Into Change

Chapter 6: Dealing with Risk and Uncertainty in Key Projects


Book III: Managing and Leading Others

Chapter 1: Working Together in Teams and Groups

Chapter 2: Tapping into Passion and Purpose

Chapter 3: Tuning into Values

Chapter 4: Managing Emotional States

Chapter 5: Strengthening Relationships in Tough Times

Chapter 6: Dealing with Ethics and Office Politics

Chapter 7: Coaching through Conflict

Chapter 8: Becoming an Engaging Leader


Book IV: Increasing Productivity and Performance

Chapter 1: Leading People to Peak Performance

Chapter 2: Making Goals Come Alive

Chapter 3: Being an Expert at Performance Appraisal and Management

Chapter 4: Project Management: The Key to Achieving Results

Chapter 5: Looking at Staff Resources on Projects

Chapter 6: Finding Your Motivation

Chapter 7: Relax, it's Only Work! Stress in the Workplace

Chapter 8: Getting Things Done with the Help of Others

Chapter 9: Perfecting the Art of Delegation

Chapter 10: Organizing Your Time and Your Tasks

Chapter 11: Making the Most of Meetings

Chapter 12: Dealing with Your Emails  

Kate Burton runs a successful international coaching practice working with clients such as Hewlett-Packard, Microsoft and KPMG. Her passion is to improve the working lives for professional men and women and bring new ways of thinking into business.