Business Skills All-in-One for Dummies

Kate Burton
ISBN : 9788126541461
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616 pages

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Business Skills All-in-One for Dummies

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  • Business Skills All-in-One for Dummies

Business Skills All-in-One for Dummies is your complete guide to perfecting your communication, management and organizational skills. Inside you'll find simple techniques for improving your performance at work - everything from presentation skills, project management, persuading and influencing people, motivating, managing your workload, managing a team & much more. No other book offers you this much in one volume. It's like having a whole team of business, communication & management experts sitting on your bookshelf...but much less crowded!

Introduction


Book I: Communicating Effectively


Chapter 1: Creating Rapport


Chapter 2: Seeing, Hearing & Feeling your way to Better Communication


Chapter 3: Pushing the Communication Buttons


Chapter 4: Exploring Body Language


Chapter 5: Demonstrating Confidence in the Workplace


Chapter 6: Asking the Right Questions and Listening with Intent


Chapter 7: Gearing your Approach to your Audience: Understanding different Decision-Making Styles


Chapter 8: Getting ready to make a Presentation


Chapter 9: Using great visual aids in your Presentations


Chapter 10: Negotiating powerfully from the Outset


 


Book II: Building your Commercial Acumen


Chapter 1: Get the Right People on Board: Making the Million-Pound Decision


Chapter 2: Feeling Confident with Accounting and Budgeting


Chapter 3: Harnessing the Power of Technology


Chapter 4: The Seven-Step Selling Cycle


Chapter 5: Easing Into Change


Chapter 6: Dealing with Risk and Uncertainty in Key Projects


 


Book III: Managing and Leading Others


Chapter 1: Working Together in Teams and Groups


Chapter 2: Tapping into Passion and Purpose


Chapter 3: Tuning into Values


Chapter 4: Managing Emotional States


Chapter 5: Strengthening Relationships in Tough Times


Chapter 6: Dealing with Ethics and Office Politics


Chapter 7: Coaching through Conflict


Chapter 8: Becoming an Engaging Leader


 


Book IV: Increasing Productivity and Performance


Chapter 1: Leading People to Peak Performance


Chapter 2: Making Goals Come Alive


Chapter 3: Being an Expert at Performance Appraisal and Management


Chapter 4: Project Management: The Key to Achieving Results


Chapter 5: Looking at Staff Resources on Projects


Chapter 6: Finding Your Motivation


Chapter 7: Relax, it's Only Work! Stress in the Workplace


Chapter 8: Getting Things Done with the Help of Others


Chapter 9: Perfecting the Art of Delegation


Chapter 10: Organizing Your Time and Your Tasks


Chapter 11: Making the Most of Meetings


Chapter 12: Dealing with Your Emails  

Kate Burton runs a successful international coaching practice working with clients such as Hewlett-Packard, Microsoft and KPMG. Her passion is to improve the working lives for professional men and women and bring new ways of thinking into business.